![]() Which didn’t happen.Ħ.24km from downtown Maybe it's because they can charge you with 6€ per person city tax? I'm not very happy with this hotel. I had hoped this incident would be taken seriously and investigated or that I would be compensated. You can’t tell your guest that they are liars. I ended the conversation with telling her that I would write a bad review and I would let our travel agent know that I didn’t recommend the hotel to my school. The lady at the front desk couldn’t find any more excuses. I also assume that a cleaning lady always has a master key. I showed her my key and pointed at the shelves behind her that the spare key was there. She was basically telling me that I was lying. The lady at the front desk said that this wasn’t possible because they didn’t have access to my room because I had the key with me all day and there wasn’t a spare key. This was a weird comment because my bed was made and my colleague was at the hotel the whole day and she had seen the cleaning lady in my room. When I addressed the problem again the next day, she told me that it couldn’t have been the cleaning lady because they didn’t clean my room. The conversation was very difficult because her English wasn’t that good. That was the end of that conversation, since she stopped replying to my complaint. The fact that my expensive make-up was stolen, did not seem to bother her. ![]() ![]() This alone is a very inapropriate remark. ![]() When I told her I was a teacher, she said that my roommate probably took it. She stated the students' rooms were all messy and I probably lost it in my mess. The lady at the front desk assumed that I was one of the students and replied in a way that seemed very indifferent and careless. The second morning, I discovered that my make-up had been stolen, which was very inconvenient and upsetting. 5.02km from downtown I was a guest at the hotel for the last 3 with 120 students and I’m one of the teachers. ![]()
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